Privacy Policy

1. What we collect

• Enquiries: name, phone, email, business name, trade, location, turnover range and anything you tell us, collected through our website, Facebook and Instagram lead forms, calls, SMS and email.
• Clients: contact, billing and business details, and access to accounts you connect to our services (such as Google Business Profile and Meta).
• Clients' customers: names, contact details and message history handled by our missed-call, follow-up, review and invoicing tools. We process this only on our client's behalf and never use it for our own marketing.
• Website visitors: device and usage data collected through cookies, the Meta Pixel and analytics tools.

2. How we use it

To respond to enquiries and book calls, deliver and bill for our services, run audits you request, improve our website and advertising, send marketing where permitted, and meet legal obligations.

3. Marketing

We may contact you by phone, SMS or email about your enquiry and our services. Every marketing message identifies us and includes a way to opt out (for example, reply STOP). We action opt-outs within 5 business days.

4. Who we share it with

Only service providers that help us operate: our CRM and messaging platform [platform name], Meta, Google, our payment processor [provider name], and our professional advisers. We don't sell personal information. We may disclose it where required or authorised by law.

Some providers store data overseas, mainly in the United States. We take reasonable steps to make sure they handle it consistently with the Australian Privacy Principles.

5. Security and retention

We store information in secure, access-controlled systems. We keep it only as long as needed for these purposes or as required by law, then delete or de-identify it.

6. Access, correction and complaints

Contact us to access or correct your information, or to make a complaint. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

7. Contact

Day Off · gabe@day-off.com.au · 0468 167 946 · Gold Coast, QLD